Privacy Policy Wangi4D –
Your Data Security, Our Priority

Wangi4D takes seriously our responsibility to protect the privacy and personal information of every user on our platform. As a trusted online gaming platform in Malaysia, we operate in compliance with the Personal Data Protection Act 2010 (PDPA) and the latest international data protection standards.

This Privacy Policy applies to all users who register, browse, or use any services provided by Wangi4D through our website at wangi4d.vin, our official mobile app, and any related communication channels. By registering an account or using our platform, you agree to the terms set out in this Privacy Policy.

We believe transparency is the foundation of trust. This document is written in plain language so you know exactly what information we collect, why we need it, and how we keep it safe.

Wangi4D collects your personal information through several means to ensure the services we offer run smoothly, securely, and in line with your needs as a user. The following are the categories of information we collect:

Account Registration Information: Full name, national identity card or passport number, date of birth, email address, mobile phone number, and the username you chose during registration.

Financial Information: Bank account number, bank name, digital wallet details (such as Touch 'n Go eWallet or GrabPay), and records of deposit and withdrawal transactions. Credit or debit card information is processed through a certified payment gateway and is not stored directly in our system.

Identity Verification (KYC) Information: Copies of your identity card, passport, or other official documents required for identity verification to comply with anti-money laundering legal requirements.

Platform Usage Data: Login information, activity dates and times, betting and game records, game preferences, and communication records with our customer support team.

Technical Data: IP address, device type, operating system, browser type, geographic location (city/state level only), and cookie data that help us improve the user experience.

Every piece of information we collect is used for clear and legitimate purposes. wangi4d does not use your data for any purpose beyond the scope stated in this policy without first obtaining your consent.

• Account Management: Creating and maintaining your account, processing registration, and ensuring secure login through two-factor authentication (2FA).
• Transaction Processing: Verifying and processing deposits and fund withdrawals quickly and securely to your bank account or digital wallet.
• Legal Compliance: Meeting KYC requirements, conducting anti-money laundering (AML) checks, and complying with directives from relevant authorities.
• Customer Support: Helping you resolve any issues, answer enquiries, and process complaints more efficiently based on previous interaction records.
• Platform Security: Detecting suspicious activity, preventing fraud, and protecting the integrity of the platform from misuse.
• Service Improvements: Analysing usage patterns in aggregate (not individually) to improve platform design, technical performance, and game offerings.
• Marketing Communications: Sending promotions, bonuses, and special offer notices — only if you have consented to receive them, and you may unsubscribe at any time.

Wangi4D does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited situations where we need to share your information with certain parties to maintain service continuity:

• Payment Service Providers: Payment gateways and banking institutions that process your financial transactions. They are bound by strict confidentiality agreements.
• Game Software Providers: Game providers operating within our platform ecosystem, subject to the minimum data requirements necessary only.
• Legal Authorities: Government authorities, regulatory bodies, or courts when required by law or a valid court order.
• Trusted Analytics Partners: Trusted analytics providers that help us understand platform usage – only anonymised data is shared.

Protecting your data is not merely a legal obligation for wangi4d — it is the foundation of trust that builds a lasting relationship with our loyal users. We continuously invest in the latest security infrastructure to ensure your data remains safe at all times.

• 256-bit SSL Encryption: All communications between your device and wangi4d servers are encrypted using 256-bit SSL technology, ensuring no third party can intercept your data in transit.
• Two-Factor Authentication (2FA): An additional security layer that requires verification via SMS or an authenticator app before account access is granted.
• 24/7 Monitoring: Automated security monitoring operates 24/7 to detect and block any suspicious activity in real time.
• Secure Data Storage: Sensitive information is stored on servers protected by strict access controls, network segmentation, and encrypted backups.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
• Staff Training: All wangi4d staff with access to user data undergo comprehensive data security training and are bound by confidentiality agreements.

Wangi4D retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered or accessed again.

Wangi4D uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform, the most frequently visited pages, and load times. This data is collected anonymously.
• Functional Cookies: Storing your personal preferences such as display settings, favourite games, and language preferences for a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns in aggregate to help us improve platform content and services.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of our platform.

As a registered wangi4d user, you have certain rights regarding your personal data under Malaysia's PDPA and our policies. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our live chat or support email.
• Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction and we will update it within 5 business days.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data. However, such requests are subject to applicable legal retention obligations.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations, such as when the accuracy of the data is in dispute.
• Right to Withdraw Consent: For processing based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the validity of prior processing.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

The Wangi4D mobile app, available for Android and iOS, collects additional data specific to your mobile device usage. We take a data-minimisation approach — we only request the access permissions strictly necessary for the app to function.

• Camera Permission: Used solely for KYC verification via identity document scanning. We do not access your camera at any other time.
• Storage Permission: To allow you to upload KYC documents and store transaction details. We do not access any other personal files on your device.
• Push Notifications: Sent only for transaction notifications, promotions you have subscribed to, and important security updates. You can manage your notification settings in the app at any time.
• Location Data: We only collect state/city-level location data to ensure regional compliance and prevent access from restricted locations. We do not continuously track your precise location.

All data collected through the mobile app is subject to the same privacy policy as our web platform, with equivalent protections and user rights.

Wangi4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. We are committed to notifying you of any material changes in a clear and timely manner.

When we make significant amendments, we will:

• Displaying a clear notice on our platform's home page at least 14 days before any changes take effect.
• Sending notifications via your registered email and through in-account notices.
• Updating the "Last Updated" date shown at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the wangi4d platform after any changes take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is here to assist you at any time.

We have an officially appointed Data Protection Officer to ensure all privacy matters are handled appropriately and within a reasonable timeframe.

• Live Chat: Live support is available 24/7 via the chat button at the bottom corner of our platform.
• Email: [email protected] – we aim to respond within 24 hours.
• Response Time: Privacy rights requests will be processed within 14 business days.